Director of Ops (Healthcare Srvs)

Director of Operations – Autistic Healthcare Services
• MBA with 2 years experience or BA in business, public administration, or social work with 3 years experience overseeing business operations of a local or regional office
• Regional Center knowledge or experience
• Sales experience
• Excellent customer service skills
• Able to generate new client relationships
• Maintain current client satisfaction
• A great team player
• Public speaking skills

Financial
• Maintain profitable operations
• Manage Budget to Variance
• Call Regional Center Accounting departments to collect on outstanding invoices
• Bill for case management hours worked
• Monitors operational expenses to comply with established percentage to revenue limits
• Experience creating and analyzing financial reports, spreadsheets and metrics.

Sales and Marketing
• Develop the pipelines for all verticals (Regional Centers, Private, School Districts & Health Plans)
• Develop and maintain relationships within the community
• Attend the Regional Center SPAC meetings
• Participate in LA’s health care, case management and vendor fairs

Operations
• Adheres to and implements all company policies and procedures
• Takes appropriate action to ensure that the company complies with applicable laws and regulations
• Solve business customer problems as part of sales process and relationship deepening
• Interviews and hires staff as needed and approved by senior management with emphasis on recruiting best-qualified candidates
• Maintains and updates all manuals necessary for company operations and establishes process to evaluate company’s compliance with applicable policies and procedures
• General office management and maintenance
• Manage case management
• Create new client profiles in ACT and NPA Works and attach relevant documents
• Create and maintain both the digital and the paper records of clients reports
• Assign Functional Behavior Assessment’s to Clinical Supervisors
• Manage Supervision Hours used to maximize revenue and avoid un-billable hours being worked
• Manage FBA hours used between case management department and Clinical Department to maximize revenue and avoid un-billable hours
• Complete FBA’s within 45 days for receiving authorization
• Complete Progress Reports within 30 days of expiration
• Conduct client intake and assessments
• Management of all workers compensations claims from the investigation to the closing of the claim by partnering with Human Resources
Personnel
• Experience evaluating and building high performing teams.
• Coordinate the training of Clinical Director, Clinical Supervisors and Behavior Therapists with the Corporate Clinical Director
• Supervision of office staff – including but not limited to counseling, performance evaluations, conflict resolution, corrective action and termination
• Assists in maintaining policies and procedures in an updated status, reflective of ongoing operations, and ensure compliance requirements are adhered to by branch staff.